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With Customers Like These…

Others were annoyed. Glendale resident Ofelia Ayvazyan said Tuesday that Costco staff made her wait more than 20 minutes before letting her return a 42-inch flat-screen television she bought three years ago.

She said she would shop for electronics elsewhere from now on…

No, that is not a misprint. This lady is upset because she had to wait 20 minutes to return and get a full refund of $2,932.72 on her 3 year old TV. I about fell on the floor when I read that. This is from an article on Costco halting it’s liberal return policy on electronics. [LA Times]

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Michael W. Geoghegan is founder and CEO of GigaVox Media, a production, consulting and technology company focused on audio/video new media.

As a pioneer of podcasting, Michael created some of the first corporate podcasts, including efforts by Disney. Michael is also creator of the 2008 James Beard Award winning "GrapeRadio" and "Reel Reviews: Films Worth Watching". He is editor-in-chief of the Podcast Academy™ book series and co-author of Podcast Solutions: The Complete Guide to Podcasting.

Michael speaks frequently on podcasting's impact on new media and its corporate applications and is often quoted by the media including in The New York Times, USA Today, CNN and Wired Magazine.